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Store Policy

Customer Service

How to Order

Payment Policy

Shipping Policy

Product Guarantee

Return & Exchange Policy

Testimonials

Privacy Policy

Promotional Offers

 

Customer Service:

By telephone:

We love to hear from you and speak to you about your needs and after purchase experience.

 Customer service is available by telephone on 402-452-6111 from Monday thru Friday from 11:00 AM till 5:00 PM, 

 By email: 24/7 your inquiry will be replied ASAP via email, due to high volume of telephone call we encourage you to write us an email, email reply is always our priority.

email ID: elegantomaha@gmail.com

How to order

Online at: www.bowlsofnepal.com

By email: elegantomaha@gmail.com

 We will call you or email you for your order status and payment for the order via email

 We don't accept credit card payment via email;  all payment has to be proceed via PayPal only.

For phone or email order, we will provide you PayPal invoice to pay for.

 

Payment policy:

 Price: all price are in US Dollars which doesn't include shipping fee and applicable taxes, calculated shipping depend on your shipment address for US. International shipping also set on automated calculated shipping depending your location.

All the payment process for on-line purchase/order will be done through our secure payment processing by PayPal.  Your checkout will be diverted to secured web site of PayPal directly; PayPal will accept all major credit cards, e-checks.  Click here to know more about PayPal. https://www.paypal.com

As bowlsofnepal is a part of online selling platform of Elegant Rugs And Crafts Inc., the Paypal check out page will appear as Elegant Rugs And Crafts as company, you will also see the same on your statement.

Make your Offer: To encourage interested clients and to make your shopping more enjoyable to our web site, we may list up some of the items with "Make Your offer" option. You can send your reasonable offer for the itm on 'contact us' form. We reserve the right to accept or decline each offer.

Shipping Policy:

Calculated Shipping within US. All the items is ship out from Omaha, Nebraska. All order will be ship via USPS Mail or UPS Ground delivery, which will take approx. 4-6 business days, depends on your location.

International shipping: Calculated shipping rate is there for you. International shipping will be provided by USPS Mail,  UPS Express. We can ship any where in the world. USPS First Class International Mail is the cheapest way but doesn't provide tracking status and limited to 4lb weight. If you want to track your order, please use International Priority Mail instead. The item will be ship by the method you paid for.

International buyers are responsible to pay any Custom duties or fees; we are not responsible for such a fees for your country. Please check with your custom department for details, we assume that it is duty free in most of the countries or with very minimal charge.

Packing: Standard packing in box or bubble wrap envelope.

Expedite shipping is available on request; please contact us for the rate.

Handling time: All the items will be ship the next business days after payment received by us.

Local Pickup: Local pick are available from our store at Omaha on above business day without any handling charge.

Stock availability: Usually all of the item listed in this web site is ready in-stock, we are also selling through other platform, sometime it may be possible that the same item might sold from other platform and we didn't get chance to remove it from here, in that case we will give priority for the first order and will make full refund for the second buyer if we are out of stock. 

 Product Guarantee

bowlsofnepal.com stands guarantee for high quality raw materials used in our products, its further guarantee that all of our products are handmade in Nepal, that's why we feel proud to say "Original Nepal". You are buying a genuine handmade products from us.

Return & Exchange Policy:

We guarantee for your 100% satisfaction on our products, if you are not satisfied with your purchase by any reason, you may return the item for refund within 14 days of receipt. Items must be, returned in their original like packing and should be unused. Shipping charge, which includes insurance, packing, handling charge is non-refundable. You should know the fact that even if we offer a rug with "Free shipping" we have to pay for the shipping company to ship your order.

Please write us before returning any item to get the re-stocking number, you are responsible for loss and damage and shipping charge of your return item, we recommend you to insure your package.

Exchange Policy:

Before returning any item, please read at this option.

You are entitled to get exchange facilities within 2 weeks of your order receipt date. If the item is not as per your requirement, you can exchange that item with any other item equivalent to your purchase. For this you will not be charge a second time shipping cost. But you have to pay for the return package you are returning on you part.

We do not charge re-stocking fees

Return & Exchange item should be ship to:

Elegant Rugs & Crafts Inc

19023 Hansen St

Omaha, NE 68130

 Tel: 402-452-6111

Testimonials

 We will be adding all the feedback and comments received from our clients in this section to give more information on what our customer says for our products.

Privacy Policy

 Your privacy is very important to us

 We take your right to privacy seriously, whatever the information collected by our system during the process of ordering, registration, inquiries, communication via email, telephone and by other means, your address, shipping address, billing address credit card information, we will keep all the information only to use for our self during the transaction and communication. We do not sell, rent your personal information to any one without your permission or unless order by a court of law. Unless you "opt out" of our email system we will occasionally send message to you for new merchandise, sales or news of interest.

 We may sometimes need to share your personal information with third party to fulfill your order. For example we may release personal information to the organization that perform service to us such as payment processing and shipping merchandise, web hosting partners and other parties who assist us in operating our web site. We may release personal information if we believe that such a release is reasonably necessary to protect the rights, property, or safety of others and ourselves. We may release the information in the unlikely event of a corporate sale, reorganization, dissolution or similar event.

 In order to provide you with improved information, we may include third party link to our site. This site has their own individual independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

 This privacy policy applies only to the information collected from this web site and not the information collected through offline.

Any change of our policy will be on effect after we post those on this page.

Promotional Offers:

We are glad to offer several promotional offers to our client on time by time.

20% off on your purchase, please use coupon 2222 on checkout to get this offer.

Recent Offer: FREE SHIPPING WITHIN USA. 

Enjoy free shipping for all of your purchase within USA

Please use code no. 3333 on your chek out invoice if you didn't see the free shipping discount, simply check the free shipping option.